Last updated: October 2026

1. Who we are
NLB Solutions (“NLB”, “we”, “us”, “our”) is a finance and accounting recruitment agency based at Innovation House, Mark Road, Hemel Hempstead, Hertfordshire HP2 7DN. We are the controller of the personal data described in this policy, which means we decide how and why it is used.
This policy explains what personal data we collect through nlbsol.com and in the course of our recruitment services, why we collect it, and the rights you have. We handle personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. The information we collect
We only collect the information we need. Depending on how you deal with us, this may include:
•Contact details, such as your name, email address and telephone number.
•Your CV and any information it contains, such as your work history, qualifications, skills and career preferences.
•Information you give us in a form or message, such as the reason for your enquiry, the roles you are interested in, or details of a vacancy you want to fill.
•Information gathered during the recruitment process, such as interview notes, feedback and references.
•Business contact details for employers and client contacts, such as name, job title, company, email address and telephone number.
•Your email address if you sign up to our newsletter.
•Basic technical information collected by cookies, such as your cookie preferences. See section 9.
We ask that you do not include sensitive information (for example, health, religion or ethnic origin) in your CV or messages unless it is relevant to your application. If you choose to share it, we will only use it where the law allows.

3. How we collect it
•Directly from you, when you upload your CV, register a vacancy, apply to join our team, complete our contact form, sign up to our newsletter, or speak to us by phone or email.
•From third parties, such as job boards, professional networking sites, referees and clients, where this is part of the recruitment process.

4. How we use your information and our lawful basis
We use personal data for the following purposes:
•To provide our recruitment services: finding suitable roles for candidates, putting candidates forward to employers with their agreement, arranging interviews and managing offers. Lawful basis: legitimate interests, and steps taken at your request before entering into a contract.
•To find suitable candidates for employers and manage our relationship with clients. Lawful basis: legitimate interests and contract.
•To respond to enquiries sent through our website, by email or by phone. Lawful basis: legitimate interests.
•To assess applications from people who want to join the NLB team. Lawful basis: steps taken at your request before entering into a contract.
•To send our newsletter. Lawful basis: consent. You can unsubscribe at any time using the link in each email or by contacting us.
•To meet our legal and regulatory obligations, for example right to work checks. Lawful basis: legal obligation.
Where we rely on legitimate interests, our interest is running an effective recruitment business and helping candidates and employers find the right fit. We always weigh this against your rights and interests.

5. Who we share your information with
We do not sell your personal data. We only share it where necessary:
•With prospective employers, when we put you forward for a role. We will discuss a role with you before sending your details to an employer.
•With referees, where you have provided their details.
•With trusted service providers who help us run our business, such as website hosting, IT, email and software providers. They may only use your data on our instructions.
•With professional advisers, regulators, law enforcement or other authorities where the law requires it.

6. International transfers
Some of our service providers may store data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as a UK adequacy decision or approved contractual clauses.

7. How long we keep your information
We keep personal data only for as long as we need it for the purposes set out in this policy, including any legal, accounting or reporting requirements. We review the data we hold regularly and securely delete what we no longer need. You can ask us to delete your data at any time (see section 8).

8. Your rights
Under data protection law you have the right to:
•Access the personal data we hold about you.
•Ask us to correct data that is inaccurate or incomplete.
•Ask us to delete your data.
•Ask us to restrict how we use your data.
•Object to us using your data where we rely on legitimate interests.
•Ask us to transfer your data to another organisation.
•Withdraw your consent at any time, where we rely on consent. This does not affect anything we did before you withdrew it.
To use any of these rights, contact us using the details in section 11. We will respond within one month. There is normally no charge.

9. Cookies
Our website uses cookies to make it work properly and to remember your cookie preferences. We use CookieYes to manage your consent, and you can change your choices at any time through the cookie banner. For more detail, see our Cookie Policy.

10. Keeping your information secure
We use appropriate technical and organisational measures to protect your personal data from loss, misuse and unauthorised access. Access is limited to people who need it to do their job.

11. Contact us
If you have any questions about this policy or how we handle your personal data, please contact us:
Email: info@nlbsol.com
Telephone: 01442 509040
Post: NLB Solutions, Innovation House, Mark Road, Hemel Hempstead, Hertfordshire HP2 7DN

12. Complaints
If you are unhappy with how we have handled your personal data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk or on 0303 123 1113.

13. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.